No caller display on Groundstream DVA

[Boffee]

Recently received Eero 6 and Groundstream adapter - but cannot get caller display to work. Have tried many options regarding resetting Groundstream etc. Have tried turning the caller display off and on in "my account" but despite confirmation emails it does not turned off -caller display stays constantly on in my account - although i cannot see call ID

Would appreciate caller display - any help would be good

[Michelle-TalkTalk]

Hi Keith,

Ah excellent 🙂 I'm really glad to hear this 🙂

Michelle

[Boffee]

Hi Michelle,

I have just checked my home phone and I can already see that I now have caller ID working.

Thank you soo much for your help - and also please thank your colleague.

Keith 

[Michelle-TalkTalk]

Hi Keith,

My colleague has made a change earlier this morning so I will check back in with you in the morning to see if there has been any change on your side.

Michelle 🙂

[Michelle-TalkTalk]

Good morning,

Thank you for confirming. I've passed this over to our Faults Escalation Team now and I will let you know as soon as we receive an update back.

Thanks

Michelle

[Boffee]

Hi Chris

Thanks for your reply. 

Have turned off the ONT for 30mins but still no caller number

Would certainly like to have this caller display. 

Keith

[Chris-TalkTalk]

Hi Boffee,

Could you try switching the ONT off for 30 minutes then switch back on and retest If it's then still not working I'll ask our Future Fibre team to take a look

Chris