No dial tone ,Phone dead

[florat]

Hello ,My landline has been down since 6-6-25 around 6.30 pm approx when first noticed. No dial tone and phone dead.Broadband is working as normal.Fault was detected  and according to fault tracker there is an issue with the line supplying me and an engineer is on the way to the exchange with no need to enter my house.This message has remained unchanged since last friday. I am assuming the engineers do not work at weekends. I am posting about the problem here as an elderly person who relys on a working phone.Any help would be much appreciated.Thank you.

[Gliwmaeden2]

Make sure that Talktalk has a note if you are dependent on a working phone, @florat.

Check out their accessibility support too here:

https://community.talktalk.co.uk/t5/TalkTalk-Accessibility/ct-p/talktalk-accessibility

It sounds like they are on the case. 

If it's not resolved by midweek, they will start to owe you compensation  - it's calculated after resolution of the issue, and shows around thirty days later in My Account. 

Check details here:

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583