No dial tone but Internet working OK

[niick1]

No dial tone at all, been away for a couple of weeks so don't when this happened.

Internet is fine, no problems there.

Checked all connections and connected a brand new corded phone to the master socket, nothing doing.

HELP!

[Karl-TalkTalk]

Hi

That's great news.

Thanks  

Karl. 

[niick1]

All sorted out within the hour, phone line now working as it should.

Thankyou.

[Karl-TalkTalk]

Hi @niick1 

Tests are showing a loop fault in or near the property.

Does your master socket have a 'Test Socket' ?  If so have you tested at this ?

If not, and you only have one socket, and as you have tested with a new handset with nothing else connected, then an engineer would be required.

If you can confirm, we can then start the booking process with you.

Thanks  

Karl. 

[GaryNR32]

This is the same as I've been experiencing near Basingstoke.