Staff reply during the day, Monday to Friday, but hours will be different over the festive period, @Lisajasper.
There should be some support at the start of the week, so make sure that you have completed your community forum profile details for them to easily identify your account.
Go via your avatar; settings; drop down menu....add your Talktalk phone number or account number in Personal Information. Scroll down further to find the button to SAVE CHANGES.
Gliwmaeden2, a fellow customer.
