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Home Phone

Get help with your TalkTalk landline and calling features.

No phone connection

bgunn1
First Timer
Private Message

yesterday - last edited yesterday

Message 4 of 4

My phone has not been working for over a week. Unable to receive or make calls. There is no dial tone, a sort of static noise can be heard on the line. I have tried alternate hand sets with the same result. My broadband is working normally.

 

I used the online "line test" that opened a case and said to check back for results. NO changes were posted, the page is gone now and it is letting me run another test and open another case, my phone is still not working.


We dont have an alternative phone to use right now so need to get this fixed ASAP.

Labels:
0 Likes
3 REPLIES 3

ferguson
Community Star
Private Message TalkTalk
In response to bgunn1

yesterday

Message 1 of 4

Ok, thanks for that, the support team here will pick this up as soon as they can when they are back online tomorrow. 

bgunn1
First Timer
Private Message
In response to ferguson

yesterday

Message 2 of 4

I just tried using the test socket, same result. The right details should be in my profile

ferguson
Community Star
Private Message TalkTalk

yesterday

Message 3 of 4

Have you tried connecting directly at the test socket if you have one? Subject to that, if you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

 

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