No phone line

[denise04]

No phone connection , broadband ok  

[Michelle-TalkTalk]

Hi denise,

Can you please update your community profile to include your:

• Name
• TalkTalk Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[ferguson]

Have you tried the online checks via My Account? Have you tried connecting at the test socket?

If you would like the support team here to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond. Bear in mind that they won't be back online until Monday.

If you want a quicker response contact customer services directly when they reopen at 9:00am tomorrow.