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No phoneline and internet intermittent

Brenda53
First Timer
Message 3 of 3

We’ve had no home phone for weeks now and the internet keeps cutting out. There is no dial tone so I can’t phone out and when there is an incoming call the phone rings but I can’t answer it. I’ve tried different handsets, cables and microfilters and get the same result. Also tried the test socket. I’ve run tests with the   service centre and it says everything is fine, but there’s clearly a problem. Can anyone help please?

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2 REPLIES 2

Brenda53
First Timer
Message 1 of 3

Oh sorry, I’m new to this. Thanks for the help

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Gliwmaeden2
Community Star
Message 2 of 3

You need to post this in a help section,  @Brenda53.

 

Go via the yellow "browse" button, then "Help with your Talktalk service" and then "home phone".

 

Click on start a topic to open your thread. 

 

To speed things up when staff reach your thread, make sure that you have added your Talktalk landline phone number to your community forum profile details, for staff to identify your account. 

 

Go via your avatar/name; settings; Profile Wizard. 

 

Your new post will be in the queue for attention, but may take a few days to get a reply. Staff respond Monday to Friday. 

Gliwmaeden2, a fellow customer.
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