Moving external phone line cable due to building work

[presence]

We are having a small extension done and need to re route the cable that goes from our roof to the master socket around the front of the house. We want to keep the master socket in the same location but need the wire making longer to go around a new porch. How do we contact someone to arrange this (this doesn't seem to fit into any of he categories on the online chat).

Many thanks

[Chris-TalkTalk]

Hi presence,

As the engineer was unable to complete the work I think your need to speak to Openreach directly about this. There are contact details here - Report damage, vandalism or a health & safety issue | Openreach

Chris

[Gliwmaeden2]

I'll re-escalate this thread for you, @presence, as it's been nearly 6 months since it was in the workflow. 

[presence]

Hi there. We didn't manage to get the work completed as the engineer that was assigned was only able to do an internal master socket move - he suggested they would likely need a cherry-picker to access the cable at height on the outside of the property. I believe he made a note on their system to that effect. Can we try to re-arrange this now, please?

[Michelle-TalkTalk]

Morning,

Thank you. I've raised your request straight over to our LVR Team and they will contact you as soon as possible to arrange an Openreach Visit.

Thanks

Michelle

[presence]

Profile all updated @Michelle-TalkTalk . Thanks!

[Michelle-TalkTalk]

Hi Neil,

Can you please update your community profile to include your:

• Name
• Telephone number or Account number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[presence]

Hi Michelle,

Yes, we’d like to get this booked in.

I’d estimate we are talking about lengthening the current cable which runs from the apex of our roof (2 storey house) to the master socket from about 20m to be about 25m long. There is an opportunity to make this easier as we currently have scaffold in place up to that level. I’d suggest we try to move quickly before that is removed.

Many thanks,

Neil

[Michelle-TalkTalk]

Hi presence,

Thanks for your post. This would be classed as a Low Volume Request (LVR) 

This is chargeable at £128.40. If you'd like to go ahead with this then please can you provide a brief description of the work that is required and the approximate distances and we can raise this to our LVR Team to contact you to arrange this visit.

Thanks

Michelle

[Gliwmaeden2]

Staff will reply after the weekend, @presence.