TT Digital Voice App - no email received when restting password

[dkhalai]

Hi

I'm trying to setup the TT Digital Voice App fpr the first time but I don't receive the email when I reset my password.

Any ideas?

thanks

Dilip

[Arne-TalkTalk]

You may have to give us a call and speak to the future fibre team. 

[dkhalai]

Hi Michelle,

Thanks for getting back to me!

I've literally tried everything to try to get this to work 😞 There is nothing in my Spam folder.

If you / Tech Team can confirm if an email notification was triggered from the internal email log files your end that I think this will 

help narrow the problem?

Happy to provide more information if this helps!

thanks

Dilip

[Michelle-TalkTalk]

Morning,

I'm sorry for the delay. Is this still happening since your last post? Have you also checked your spam/junk folder?

Thanks

Michelle