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Get help with your TalkTalk landline and calling features.

Phone calls crashing out....

Gliwmaeden2
Community Star
Private Message TalkTalk
Message 25 of 25

Today both my phone connection and Internet are dreadful. 

 

Trying to make important calls to sort out muddles made by utility companies.

 

The line appears to be fine for a few minutes and then crashes - I literally asked the E.on Next lady if she had dropped her phone. 

 

We tried on the smartphone and the call suddenly lost wifi calling and crashed too. It simply stopped.

 

I called back on the landline and got a bit further, but the call collapsed into the equivalent of "snowflakes" on an old telly, i.e. crackle, crackle, crackle. 

 

It recovered enough to finish what we were trying to do. 

 

I've been out and about dealing with other jobs and have come back to my router repeatedly losing the Internet connection. 

 

I can't fall back on Three....

 

The internet keeps disconnecting. Is something happening with the firmware? Check for repeated loss of connection this morning, please. 

Gliwmaeden2, a fellow customer.
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24 REPLIES 24

Message 21 of 25

@Debbie-TalkTalk, it's been more off than on all afternoon too.

 

 

Gliwmaeden2, a fellow customer.
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Message 22 of 25

Hi @Gliwmaeden2 

 

Oh good, thanks for letting me know.

 

I will post back here as soon as Openreach provide an update.

Message 23 of 25

Thanks, @Debbie-TalkTalk.

 

They sent this message through:

 

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Gliwmaeden2, a fellow customer.

Debbie-TalkTalk
Support Team
Staff
Private Message
Message 24 of 25

Hi @Gliwmaeden2 

 

I'm really sorry to hear this.

 

The line test is detecting a potential fault so I have passed this straight over to Openreach to be investigated by a line engineer.

 

I will continue to monitor for updates.

 

Thanks

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