Phone not working but internet is

[richardgriffith]

Phone line not working

[Michelle-TalkTalk]

Hi richard,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[KeithFrench]

Please can you elaborate?

What sort of package are you on? If full Fibre then I assume that you have Digital Voice? If so what make/model of router are you using and do you have a Grandstream ATA?

If your internet is provided over copper wires, then this will be a different problem.