Please switch off call divert

[Martdy]

 I finally have a working phone line after new broadband install 2 weeks ago . Could someone now stop call divert to my mobile please and return calls to my landline number .

My account still won't let me activate digital voice for the app or any other calling features/boosts either.

Thanks

[Chris-TalkTalk]

That's great, thanks for letting me know 🙂

Chris

[Martdy]

Hi Chris

thank you - now working 

[Chris-TalkTalk]

OK, that should be removed now, can you please retest.

Chris

[Martdy]

Ok , thanks Chris

[Chris-TalkTalk]

Sorry, I don't think that will work so I'm just checking if I can get it removed

Chris

[Chris-TalkTalk]

Thanks. I'm not sure if this will work on VoIP but could you try dialing  #21#  this should switch off call divert. Can you give it a try and let me know how you get on

Chris

[Martdy]

That’s correct Chris

[Chris-TalkTalk]

OK thanks, just to confirm, the call divert is on the VoIP line and diverting to the mobile number in your community profile?

Chris

[Martdy]

I think I’ve done it

[Chris-TalkTalk]

Hi Martdy,

I've sent you a PM to confirm some details so that we can look into this further

Chris