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Home Phone

Get help with your TalkTalk landline and calling features.

Please switch off call divert

Martdy
Conversation Starter
Private Message TalkTalk

on ‎20-09-2023 02:05 PM

Message 11 of 11

 I finally have a working phone line after new broadband install 2 weeks ago . Could someone now stop call divert to my mobile please and return calls to my landline number .

My account still won't let me activate digital voice for the app or any other calling features/boosts either.

Thanks

 

 

 

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10 REPLIES 10

Chris-TalkTalk
Support Team
Staff
Private Message
In response to Martdy

on ‎21-09-2023 02:47 PM

Message 1 of 11

That's great, thanks for letting me know 🙂


Chris

Chris, Community Team 

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Martdy
Conversation Starter
Private Message TalkTalk
In response to Chris-TalkTalk

on ‎21-09-2023 01:49 PM

Message 2 of 11

Hi Chris

thank you - now working 

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Chris-TalkTalk
Support Team
Staff
Private Message
In response to Martdy

on ‎21-09-2023 08:17 AM

Message 3 of 11

OK, that should be removed now, can you please retest.


Chris

Chris, Community Team 

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Martdy
Conversation Starter
Private Message TalkTalk

on ‎21-09-2023 08:16 AM

Message 4 of 11

Ok , thanks Chris

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Chris-TalkTalk
Support Team
Staff
Private Message
In response to Martdy

on ‎21-09-2023 08:07 AM

Message 5 of 11

Sorry, I don't think that will work so I'm just checking if I can get it removed


Chris

Chris, Community Team 

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Chris-TalkTalk
Support Team
Staff
Private Message
In response to Martdy

on ‎21-09-2023 08:03 AM

Message 6 of 11

Thanks. I'm not sure if this will work on VoIP but could you try dialing  #21#  this should switch off call divert. Can you give it a try and let me know how you get on

Chris

Chris, Community Team 

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Martdy
Conversation Starter
Private Message TalkTalk
In response to Chris-TalkTalk

on ‎21-09-2023 07:57 AM

Message 7 of 11

That’s correct Chris

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Chris-TalkTalk
Support Team
Staff
Private Message
In response to Martdy

on ‎21-09-2023 07:42 AM

Message 8 of 11

OK thanks, just to confirm, the call divert is on the VoIP line and diverting to the mobile number in your community profile?


Chris

Chris, Community Team 

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Martdy
Conversation Starter
Private Message TalkTalk

on ‎20-09-2023 04:10 PM

Message 9 of 11

I think I’ve done it

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Chris-TalkTalk
Support Team
Staff
Private Message

on ‎20-09-2023 02:22 PM

Message 10 of 11

Hi Martdy,

 

I've sent you a PM to confirm some details so that we can look into this further

 

Chris

Chris, Community Team 

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