Standard voicemail not working

[Carojac]

For some time now incoming calls just keep ringing. Rings/cuts off after about 10 rings but voicemail doesn't pick up. The Standard Voicemail box in my account is ticked. I did used to have this service

[Michelle-TalkTalk]

Hi Carojac,

Can I just confirm, if you dial 1571, what message do you hear?

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle