Talk Talk Digital Voice app log in problems

[robthompson1977]

Set up full fibre broadband and digital voice. Activated digital voice in talktalk account. Downloaded app, used setup/reset password link and set up credentials successfully. However when I use these credentials on App, It doesn't log in but get message 'authorisation failed needs pin/password'

I have updated password via the app but never been able tomlog in via app.

Any ideas?

[Chris-TalkTalk]

Hi robthompson1977,

Welcome to the Community 🙂

If you do need any further assistance from the community team just let us know 

Chris

[robthompson1977]

I have logged the issue via the live chat - they have double checked everything and it seems right and have escalated it internally.  As a side note the live chat advisors are very helpful 

[ferguson]

I'm just going by the instructions on the help page:

https://community.talktalk.co.uk/t5/Articles/TalkTalk-Digital-Voice-App/ta-p/2895494

[robthompson1977]

The only  activation email I have was when they said full fibre live, it had instructions for digital voice.  Should I have had one after activating it in the talk talk account? If so not received (checked spam) I received the password reset for the digital app but that is it

[ferguson]

Did you open the activation email on the mobile phone you wish to use?