Unblocking a number

[Wembley]

My daughter is trying to phone my landline from her mobile phone. She is not able to do so. I have gone through the channels of unblocking her number which seems to have gone through but still no success. Her number is the only one that doesn’t work.

[Debbie-TalkTalk]

Hi Rosie1232

Please can you create a new topic on the Community, we can then take a look at this for you.

Thanks

[Gliwmaeden2]

@Rosie1232, you need to return to the message board and click on start a topic to begin your own thread and describe a bit more fully what is going on. 

Also complete your community forum profile details by going via your avatar/name; settings; complete your Personal Information. SAVE CHANGES. 

Staff will need that information to identify your account. They are on here during the day, Monday to Friday. 

[Rosie1232]

I have exactly the same problem.

[Michelle-TalkTalk]

Hello,

Can I just confirm, are you using HomeSafe?

Thanks

Michelle