If you can't see it in My Account, staff should be able to remove it for you, @Derek33.
Complete your community forum profile details first. Go via your avatar/name; settings; add your landline phone number in Personal Information. SAVE CHANGES.
Your thread is in the queue for attention. If staff don't reach this today try contacting phone support / Chat directly as they have longer opening hours.
https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529
Gliwmaeden2, a fellow customer.
