If you can't see it in My Account, staff should be able to remove it for you, @Derek33.
Complete your community forum profile details first. Go via your avatar/name; settings; add your landline phone number in Personal Information. SAVE CHANGES.
Your thread is in the queue for attention. If staff don't reach this today try contacting phone support / Chat directly as they have longer opening hours.
https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529
Gliwmaeden2, a fellow customer.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
