Upgraded my internet but csnt connect my phone

[musketeer307]

I upgraded my internet to 900mb, I was supplied with 2 eero 6 routers. I was told I have to connect my digital phone to the router, there is no phone socket on the router, so ordered a ethernet adapter with a BT socket, doesn't work. What is the fitting or device I need? 

[Michelle-TalkTalk]

Good afternoon,

Thank you. I've ordered you a Digital Voice Adapter (DVA) now and this should arrive within the next 48 -72hrs. I'll check back in with you next week to see how you're getting on. The DVA will connect to the eero.

Michelle

[musketeer307]

Hi Michelle, I have updated my info

[Gliwmaeden2]

You'd normally be sent a Digital Voice Adapter for using the phone with Eeros, @musketeer307.

It's essential that you update your community forum profile details, as asked by staff, to progress this. 

They need to be able to identify your account to get going with it.

If you leave it till later this afternoon, it'll be Monday before any follow up. 

[Michelle-TalkTalk]

Hello,

Can you please update your community profile to include your:

• Name
• Telephone number or Account number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[Divsec]

Hi @musketeer307 your post has been escalated and you should hear soon.