What phone cable is needed for the microfilter

[Renniks]

Hello everyone

I need to move my phone elsewhere and I've bought a new lead. However when I plug in the new lead the phone rings but you cannot hear anything when you pick it up? It works perfectly once I put the old one in. I am using the D-Link microfilter that comes with the service.

Tia

Lee

[Renniks]

Hi Debbie

I am using a D-Link microfilter from the wall socket and I want to move the phone to another part of the room. I have bought 2 phone cables

Cable 1 is 4 pin on the phone end and the other end to the phone is the smaller 4 pin

Cable 2 is same connection type but 2 pin either end. I've tried both and when they are attached there is no dial tone and it does ring but you cannot hear anyone on the line?

[Debbie-TalkTalk]

Hi Renniks

Just to confirm, are you using an extension cable?  Have you tried it connected to the test socket?