bt open reach engineer appointment

[huw38]

hello, a talk talk engineer called yesterday to investigate a fault and everything inside the house was ok so he had to refer the issue to the bt open reach engineers. does anyone know how long this usually takes and if they will call me beforehand to let me know when they will be coming? many thanks

[Chris-TalkTalk]

That's great Hue, thanks for letting me know 

Chris

[huw38]

thanks Chris for all your help, I have the appointment details now

[Chris-TalkTalk]

Hi Huw38,

I've sent you a PM

Chris

[Chris-TalkTalk]

Thanks. I'll book the engineer and get back to you with the details

Chris

[huw38]

thank you, I have added my mobile number to my profile. pm would be preferred. I accept the terms and conditions

[Chris-TalkTalk]

Ok thanks. We can book the Openreach engineer. If you'd like us to do this can you confirm:

• That you accept potential Engineers charges
• Provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday.
• Confirm your mobile number (could you add this to your community profile)

Thanks

Chris

[huw38]

Hi Chris, it's very slow internet speeds and an intermittent  crackly land line, the talk talk engineer said everything inside was ok and that a bt open reach engineer would come and check the outside cables, but I don't know when that will be, is there any way you can check the date of the appointment? thank you

[Chris-TalkTalk]

Hi huw38,

What is the fault that you are currently experiencing?

Chris