can call a Three mobile number but they can not call me

[hosays299]

Hi i see someone else has also reported that they can call a THREE mobile network number and it works but when the THREE mobile number calls talktalk landline it does not work

I have just joined from VM 

The other persons post it here https://community.talktalk.co.uk/t5/Home-Phone/Three-Mobile-Users-and-VoIP/m-p/3109922#M164656 

[hosays299]

The email links have security warning when clicked on. 

U need sorting it 

Message saying 

click.talktalk.co.uk normally uses encryption to protect your information. When Chrome tried to connect to click.talktalk.co.uk this time, the website sent back unusual and incorrect credentials. This may happen when an attacker is trying to pretend to be click.talktalk.co.uk or a Wi-Fi sign-in screen has interrupted the connection. Your information is still secure because Chrome stopped the connection before any data was exchanged.

You cannot visit click.talktalk.co.uk right now because the website uses HSTS. Network errors and attacks are usually temporary, so this page will probably work later.

[hosays299]

Just had text and email to say my service is now live. 

Just tried calling home and it works. 

Will wait and see if other people can get through and let u know 

[Gliwmaeden2]

Sounds very likely that they are only now catching up with the switch over of your phone service @hosays299.

[hosays299]

Hi had a text message from Virgin Media saying 

We're sorry to hear you're transferring your number xxxxxxxxxx and disconnecting your phone service with us on 2025-11-07 00:00:00 UTC. You'll find everything you need to know on our help page. Tap here.

https://www.virginmedia.com/help/leaving

Does this help with our phone line not receive calls issue??

[Mandisa-TT]

Hi @hosays299 a follow up on your account is today if there is an update, they will be able to book a callback and contact you to update you on your query. 

[fr8ys]

As you've decided to open another case I suggest you let that run now to avoid confusion.

[hosays299]

Do talktalk like passing the bucket!!  

Another case opened. And wait 5 working days. 

How long nower days does thing take to get sorted weeks 🤔 

[hosays299]

Case opened on chat but tried to explain already got case open. 

Apparently the package was not upgraded what ever that means. 

Please sort ASAP as keep get told wait working days. 

[fr8ys]

Staff have now gone for the evening.

You could try phoning 0345 172 0088

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#

If you do, please let us know how you get on and if you wish to continue help here or on the phone as opening queries via more than one help channel causes confusion.

Thank you.

[hosays299]

What's best way to get phone service resolved ASAP??  

[hosays299]

Can u set call divert up on ur end yo my mobile 

[hosays299]

No my account has issue but people can't get through to us

Need sorting ASAP waited a week see account notes. 

[siphosethu-TT]

Did they set up a call divert on your services? Thanks

[hosays299]

Landline is not allow incoming calls from anyone?? 

[hosays299]

Yes u give me info which can be put on here but i seems to not get a call can u check ur dm and tell me by which way they are contacting me or i will be calling u as in tt to find out why u no longer make calls just send bad info with no clear info on a end date almost like u do not care any more 

[angelique-TT]

I fully understand and I do apologize about the inconvenience caused. Please check your private messages for an update.

[hosays299]

the dm was what i have known snice i riase the issue after go live so no different info and no contact from anyone on when this will be fixd

[angelique-TT]

Hi hosays299. I have looked into your account and I have sent you a DM with an update. Please check your private messages.
 

[hosays299]

Broadband is work fine and phone is plugged in but seems to be issue.

the my account shows done complated at their end i was told on chat when 1st chated with them. But on my end it does not as i have shown in a thread on here the pages i see with error or issue messages 

I am hoping they can fix both soon. but i think they need the my account to be fixed to then look at the phone side as i can not access the setting on my account some are not working as shows my line is not active yet.

which in turn is delaying vm being told i am now active with tt.

just would like a person to tell me what is going on not to wait anther 5 working days via text

[Gliwmaeden2]

@hosays299 if your broadband service is not yet up and running with Talktalk, I can't see how the phone could possibly be working yet.

VOIP goes hand in hand with the full fibre service so there's no way it can work till the broadband is sorted out.