PLEASE TELL ME WHY MY ACCOUNT HAS NOT BEEN CLOSED OR MY PHONE NUMBER TRANSFERRED TO MY NEW PROVIDER

[AngryAngry]

PLEASE TELL ME WHY MY ACCOUNT HAS NOT BEEN CLOSED, MY NUMBER HAS NOT BEEN TRANSFERRED TO MY NEW PROVIDER, OR RETURNS PACK FOR MY ROUTER HAS NOT BEEN SENT.

[Philile-TT]

@AngryAngry I see that you have spoken to someone about this over the weekend, can you please confirm if the query is now resolved or do you require further assistance? 

[fr8ys]

Staff won't be back here until tomorrow to look into this.

I appreciate you are unhappy but please do not use capitals in your post as this is seen as shouting under general forum etiquette

For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you.