home phone not working

[Phillip8]

My home phone is not working, I have had the text messages from Talktalk over the last few days saying that there has been problems with the Vold system affecting phones on the Full Fibre systems. I have done all the standard fixes ie. reset Grandslam box many times also rebooted the eero router several times, but still no phones. if I try to call my landline from my mobile phone I hear a engaged tone and the landline phone does not ring.

can someone please help in fixing this.

I note looking at the Community pages that I am not alone in this issue.

[Chris-TalkTalk]

OK thanks, I'll chase it up for you

Chris

[Phillip8]

Hi Chris 

No I have not had any response or communication to my problem.

Also as of this morning I currently have no internet service. I have reported this and Openreach are apparently looking into this.

Maybe fixing internet fault may fix phone issue.

regards

phillip

[Chris-TalkTalk]

Hi Phillip8,

Have you heard anything from our Future Fibre team since your last post?

Chris

[Chris-TalkTalk]

OK thanks. Leave it with me and I'll get back to you when I have an update

Chris

[Phillip8]

Hi Chris

Thanks for reply, yes line is dead

can not phone in or out.

Have reset Grandstream box several times but this has not fixed problem.

[Chris-TalkTalk]

Apologies for the delay, just to confirm, does the line still appear to be dead and you can't make or receive calls?

Chris

[Phillip8]

Hi Chris

Following up on my loss of landline problem, the issue is still the same ie. No landline.

Your last message said you were passing this over to the Future Fibre Team who may contact me direct.

It is now the 15th January and i have had no communication what so ever with  reference  to this issue.

Can someone please look into this and sort this problem out, as it it nearly 2 months since I have had a reliable working landline.

Many thanks

phillip

[Chris-TalkTalk]

OK thanks for trying that. I'll pass this over to our Future Fibre team. I'll let you know when I receive an update or they may contact your directly 

Chris

[Phillip8]

Chris 

just a update after putting the DVA connection back as normal I had no phone so did a reset and now I only have the power and internet lights on the DVA. No phone light.

hope this helps with your investigation 

[Phillip8]

Hi Chris

i had already tried that but have just done it again to test. After DVA reset phone was working so I  put the DVA connection back to its original path out of the eero router. Tried phone not working, put DVA back to direct connection to ONT phone not working

[Chris-TalkTalk]

And you've tried the pin reset with the DVA connected directly to the ONT?

[Phillip8]

Hi Chris

when i originally had the DVA supplied by talktalk several months ago it took some time to get it to work by talking to someone on the community hub but since then has been working. It has only stopped since the issues you have been having your end.

[Chris-TalkTalk]

OK thanks for trying that. Could I just ask, has it ever worked? Is it just an issues that's developed recently?

Chris

[Phillip8]

Hi Chris

have done what you advised, still no phone also reset DVA still no phone

[Chris-TalkTalk]

Hi Phillip8,

Could you switch the ONT off and leave it off for 30 minutes, then switch back on and retest. If it's then still not working we'll pass it over to our future fibre team for further investigation

Chris

[Phillip8]

Good morning 

I can confirm this fault is still present. Since sending original message I have reset DVA three or four times also powered down eero but phone still not working 

[Debbie-TalkTalk]

Hi Phillip8

I'm really sorry about this.

Can I just check, is this fault still present this morning?

[KeithFrench]

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first. Please try to avoid posting on here until TalkTalk has responded to you, otherwise, this will just put you further down the queue.