Get help with your TalkTalk landline and calling features.
Saturday
People cannot hear me talking on the phone, intermittently (1 in 3 calls). I can hear them
Line check for home phone said "Our diagnostic tool picked up on a potential issue but to help us understand what’s going on you’ll need to run a more in depth line test."
Did that and eventually got an email message that they didn't find anything, and to post here (I think) if there was a problem.
Any ideas what I should do? I do not have access to another physical phoneset, so cannot swap.
Thanks
Wednesday
Hi drking,
How many telephone sockets do you have? Is your router currently connected to your test socket?
Chris
Chris, Community Team
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Tuesday
Thanks
> I do not have access to another physical phoneset, so cannot swap.
The phoneset is a base station with 2 phones. The problem happens with both phones, so it's unlikely to be them. But it might I suppose be the base station. However it has all the hallmarks of a line/exchange problem - for example someone phoned me today and had ' a terrible line' - they phoned back and at once the line was good for the whole call - same phoneset and base station. If there was an intermittent issue with my phones, they'd almost certainly be inconsistent during a call. This surely looks like one of the components at the exchange being faulty.
I accept it is hard to find.
Tuesday
Hi
Line tests are ok at the moment, I've had a look t voltage and resistance levels across the line and all levels are fine, so nothing stands out.
Are you able to test another handset to make sure it is not at fault.
Thanks
Karl.
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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
Tuesday
Thank you.
I have updated the info as requested.
It may not be related, but a couple of times I tried to reply I got
Authentication Failed.
Monday
Morning,
Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
Thanks
Michelle
Saturday
Chat support is available on Sunday, @drking :
https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529
Staff won't pick up your message on here before Monday. Complete your community forum profile details for them to identify your account. Go via your avatar; settings etc.