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Home Phone

Get help with your TalkTalk landline and calling features.

landline down

joshf
Newbie
Private Message TalkTalk

4 hours ago

Message 4 of 4

my phone has been down since Friday, officially an openreach engineer is working on it, but in the mean time I am still waiting 

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3 REPLIES 3

joshf
Newbie
Private Message TalkTalk
In response to Debbie-TalkTalk

3 hours ago

Message 1 of 4

added

 

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Debbie-TalkTalk
Support Team
Staff
Private Message

3 hours ago

Message 2 of 4

Hi @joshf 

 

I'm sorry to hear this.

 

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

 

Thanks

 

Debbie

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




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KeithFrench
Community Star
Private Message TalkTalk

3 hours ago

Message 3 of 4

I have asked one of TalkTalk's support to pick your thread up and update you on the fault progress.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-


Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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