phone line constantly engaged
on 14-01-2025 03:14 PM - last edited on 15-01-2025 06:38 AM by Karl-TalkTalk
Message 5 of 5
And internet has gone down - help
D Lunson
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4 REPLIES 4
on 15-01-2025 01:19 PM
Message 1 of 5
@davelunson, renewals are best discussed over the phone on 03451 720088 or using Chat - usually better deals than anything by email / my account.
Can't be done through the forum support team.
Gliwmaeden2, a fellow customer.
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on 15-01-2025 11:50 AM
Message 2 of 5
Hi Dave,
Thanks for updating your profile. Are you a Shell migration customer? If you are then there's dedicated team (Shell migration team) that will be able to help, you can contact them on - 0345 172 0088
Thanks
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
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on 15-01-2025 11:09 AM
Message 3 of 5
Updated - All that is required to get back on line is a phone
line check as I think fault with BT. Perhaps you could organise
otherwise I will have to go to another provider as I am
out of contract. Leave with you to sort asap pleasr. Perhaps
some renewal terms would also be a good idea.
D Lunson
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on 15-01-2025 07:24 AM
Message 4 of 5
Hi dave,
Can you please update your community profile to include your:
- Name
- Telephone number or Account number
- Alternative contact number
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
Thanks
Michelle
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