caller ID not working

[jack560]

my caller ID has not been working for 3 weeks.

i have seen other suggestions in the community hub that suggests i remove 'caller ID' from my account and add it back 4 hours later, but i cannot find this option in any of my account drop downs.

please help i am elderly and not knowing who is calling, or has called is a real frustration.

many thanks in advance

[Chris-TalkTalk]

OK Jack, I'll pass this over to our Network team. I'll let you know when I receive an update or they may contact your directly

Chris

[jack560]

yes - it is still not working. if it does start working i will of course post to let you know. so yes please can you have the network team investigate further. as said initially i am 92 years old and not knowing who is calling / has called has a big impact on me. best wishes

[Chris-TalkTalk]

Hi Jack,

Could you just confirm that it's still not working today and I'll ask our network team to take a look

Chris

[jack560]

hello - sorry but it is still not working. 

when you say re-test - is there something specific i need to do?

[Chris-TalkTalk]

I've re-added caller display, could you give it a couple of hours and then retest. Please let us know how you get on

Chris

[Chris-TalkTalk]

OK thanks Jack. I've removed it again and will add it back in a couple of hours

Chris

[jack560]

yes it is still not working this morning. thanks

[Chris-TalkTalk]

Hi Jack560,

Sorry to hear that it stopped working again, is it still not working this morning?

Chris

[jack560]

Sorry to say that the caller ID stopped working again this evening. can you please look into again. many thanks. 

[Chris-TalkTalk]

That's great news Jack, thanks for letting me know

Chris

[jack560]

many thanks Chris. the caller ID started working again at lunchtime.

[Chris-TalkTalk]

OK thanks. Could you dial 17070 from your landline and confirm that the number read back to you is your telephone number

Chris

[jack560]

hello Chris,  caller ID is still not showing up. when the phone rings it just says "incoming call"

[Chris-TalkTalk]

Hi jack560,

I've just re-added caller display so could you give it an hour and  then retest. Please let us know how you get on

Chris

[Chris-TalkTalk]

Thanks for trying that. I'll try removing it and re-adding it, so I'll remove it now and add it back on in a few hours

Chris

[jack560]

the caller ID is still not showing up when some-one calls.

[Chris-TalkTalk]

OK thanks, I've made a change, can you please retest and let me know if it's made any difference

Chris

[jack560]

hiChris, yes i can confirm still not working. thks

[Chris-TalkTalk]

Hi Jack560,

I'm sorry to hear that you're experiencing problems with your caller ID. Just to confirm, is it still not working today?

Chris