voip

[RonInn]

i have recently changed to full fibre 150, but they didn't send me the voip until yesterday, i've now installed that to the eero according to instructions. The power and internet lights are on but not the phone light. how can i register my home phone which was on my landline (copper) but now plugged into the voip.

[Michelle-TalkTalk]

Morning,

I'm sorry to hear this. Have you tried resetting the digital voice adapter?

Resetting your Digital voice adapter

If your Digital Voice adapter or router has stopped working, we may ask you to reset it to check everything's working as intended. To do this:

Insert a pin or straightened paper clip into the hole labelled “Reset” on your Digital Voice adapter.
Slightly push and hold it in for up to 20 seconds; or until all the lights, apart from the power light, switch off. Once this happens release the reset button.
Factory reset of the device will take a full 15 minutes and you need to wait until the allotted time has passed for the full factory reset to be completed. After 15 minutes, check your Digital Voice adapter device and try to re-test to check if the issue resolved.

Thanks

Michelle