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Mobile support

For any questions about your TalkTalk mobile service.

Charging for Mobile Data Boosts

Stoker
Super Duper Contributor
Private Message
Message 6 of 6

The mobile plan that I have includes 500Mbytes of data. If I sign up for a mobile data boost but don't actually need it will I be charged for it?

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5 REPLIES 5

Gliwmaeden2
Community Star
Private Message TalkTalk
Message 1 of 6

So, in excess of £2 per 50MB per day?

 

You'll need to phone the mobile team or use Chat, @Stoker, as forum staff don't cover mobile billing.

 

03451 720044 after 9am. Or the main 03451 720088 and use options.

 

https://community.talktalk.co.uk/t5/Articles/Mobile-pricing/ta-p/2204451

 

Screenshot_20230621-073611_Chrome.jpg

Gliwmaeden2, a fellow customer.
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Stoker
Super Duper Contributor
Private Message
Message 2 of 6

I think I will be querying my bill with them anyway. It's due tomorrow and I see they added additional charges for mobile data on 2 successive days which could not be right according to their records of the data used. Many thanks again for your help.

 

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 3 of 6

It probably won't show up till the next bill is issued, @Stoker, and you might as well have kept it for closer to the full month! Anyway, not horribly expensive, thankfully. 

Gliwmaeden2, a fellow customer.
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Stoker
Super Duper Contributor
Private Message
Message 4 of 6

Many thanks for clarifying that for me Gliwmaeden2. It's what I expected. I did sign up for it this month after exceeding the 500Mb and being charged for additional Mbytes but don't see any charge for the boost yet on my account hence my question.  I've cancelled the boost already as there were exceptional circumstances this month.

Gliwmaeden2
Community Star
Private Message TalkTalk
Message 5 of 6

Yes, @Stoker. Applying the boost comes with a monthly charge, regardless of how often you use it.

 

The same with the landline Anytime Calls, for example. 

 

So you need to work out whether your average usage warrants adding the boost, or whether the little you use the mobile makes it more economical to just trickle over the allowance. 

 

https://community.talktalk.co.uk/t5/Articles/About-our-Boosts/ta-p/2204813

 

And:

 

https://community.talktalk.co.uk/t5/Articles/Mobile-Boosts/ta-p/2204415

 

Minimum term is one month.

Gliwmaeden2, a fellow customer.
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