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Mobile support

For any questions about your TalkTalk mobile service.

Excessive bill

Mattycox1
First Timer
Private Message TalkTalk

on ‎05-08-2025 04:27 PM

Message 7 of 7

My.mothers currently in southmead hospital.  Brsitol uk.   She's left her phone somehow connected for 15 hours.   . She got dementia.   I look after her bills . Ect.   Its all I my name.  I just had a bill for £435 .

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6 REPLIES 6

fr8ys
Community Star
Private Message TalkTalk
In response to nambuso-TT

on ‎06-08-2025 08:19 AM

Message 1 of 7

@nambuso-TT it's a mobile issue.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

nambuso-TT
Support Team
Staff
Private Message

on ‎06-08-2025 08:13 AM

Message 2 of 7

Hi there @Mattycox1 please fill in the details on your profile, also add the account number and landline number that is associated with the account you are enquiring about. Thanks

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎05-08-2025 07:24 PM

Message 3 of 7

@Mattycox1,

 

Check the details about usage limits and alerts:

 

https://community.talktalk.co.uk/t5/Articles/Mobile-usage-alerts/ta-p/2204416

 

Once outside the allowance, the per minute rate is 50p.

 

Full details here:

 

https://community.talktalk.co.uk/t5/Articles/Mobile-pricing/ta-p/2204451

 

As Fr8ys says, not the most suitable plan for your mum. There are safer contracts out there.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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fr8ys
Community Star
Private Message TalkTalk
In response to Mattycox1

on ‎05-08-2025 07:08 PM

Message 4 of 7

Too late now, but maybe consider changing to another supplier on a Pay as You Go contract so you top the phone up and once the credit has expired, only emergency calls can be made. You can still monitor on line.

 

Or a contract with a supplier such as Lebara, who offer unlimited minutes or 1000 minutes a month for £5.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

Mattycox1
First Timer
Private Message TalkTalk
In response to Gliwmaeden2

on ‎05-08-2025 05:24 PM

Message 5 of 7

Spoke to them.  They said I gotta pay the money.

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎05-08-2025 05:06 PM

Message 6 of 7

You've posted this in the mobile phone section, @Mattycox1.

 

You'll need to speak to the Mobile team after dialling 03451 720088 (they close at 7pm).

 

If it's to do with a landline phone, you need to let us know so that the right people read this.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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