Excessive bill

[Mattycox1]

My.mothers currently in southmead hospital.  Brsitol uk.   She's left her phone somehow connected for 15 hours.   . She got dementia.   I look after her bills . Ect.   Its all I my name.  I just had a bill for £435 .

[fr8ys]

@nambuso-TT it's a mobile issue.

[nambuso-TT]

Hi there @Mattycox1 please fill in the details on your profile, also add the account number and landline number that is associated with the account you are enquiring about. Thanks

[Gliwmaeden2]

@Mattycox1,

Check the details about usage limits and alerts:

https://community.talktalk.co.uk/t5/Articles/Mobile-usage-alerts/ta-p/2204416

Once outside the allowance, the per minute rate is 50p.

Full details here:

https://community.talktalk.co.uk/t5/Articles/Mobile-pricing/ta-p/2204451

As Fr8ys says, not the most suitable plan for your mum. There are safer contracts out there.

[fr8ys]

Too late now, but maybe consider changing to another supplier on a Pay as You Go contract so you top the phone up and once the credit has expired, only emergency calls can be made. You can still monitor on line.

Or a contract with a supplier such as Lebara, who offer unlimited minutes or 1000 minutes a month for £5.

[Mattycox1]

Spoke to them.  They said I gotta pay the money.

[Gliwmaeden2]

You've posted this in the mobile phone section, @Mattycox1.

You'll need to speak to the Mobile team after dialling 03451 720088 (they close at 7pm).

If it's to do with a landline phone, you need to let us know so that the right people read this.