Phone Number Suspended - Can't Login To Make Payment

[pkh1162]

I accidentally went over my data limit and received an email saying that I owe £12 and my phone number has been suspended until I make a payment. Unfortunately, when I try to login, it is saying  it doesn't recognise my email address and my account number is too short.

I tried to go through the live chat but they just said they can't discuss it because my details aren't on their system. I tried phoning the help line number and they said they would phone back on my landline but didn't. I'm at my wits end. I just want to make this payment so I can start using my phone again.

[pkh1162]

Thank you for the suggestion! I will try that route.

[Gliwmaeden2]

You might be able to reach mobile support by phoning 03451 720044, @pkh1162. (Daytime)

It should be possible to make a payment over the phone or by bank transfer:

https://community.talktalk.co.uk/t5/Articles/Paying-your-mobile-bill/ta-p/2204452

[ferguson]

The support team here cannot deal with mobile billing issues, you will ned to contact the mobile team directly:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529