TalkTalk mobile service ending 31st October

[Phawk]

Another reason for a scare at the end of October.  If you missed the e-mail message.

We’re getting in touch to let you know that we’re closing our mobile service. We want to give you plenty of notice and help you understand your options.

On 31/10/2025, we’re closing TalkTalk mobile, and your mobile service will end meaning you will not be able to retain your number from that date unless you follow one of the options below.

They list Talk mobile as a potential provider to switch to, but there doesn't seem to be any TalkTalk incentive specific deals.

I won't miss the delayed notification for data allowance alerts, that normally arrived 24+ hours after the event.

[mandisa1-TT]

Hi there @IK-BRUNEL Kindly start your own thread should you require assistance.

[IK-BRUNEL]

"On 15/11/2025, we’re closing TalkTalk mobile, and your mobile service will end meaning you will not be able to retain your number from that date"

This is an email, sent to me by T.T.

[IK-BRUNEL]

        https://www.spusu.co.uk/spusu1special

[ferguson]

Indeed!

[IK-BRUNEL]

A very cheap "minimum"  account.

[IK-BRUNEL]

[Gliwmaeden2]

Talktalk is stopping it's service altogether for mobiles.

I don't think you stand a chance of arguing for a similar deal with any other company! Talktalk cannot "outsource" the deal as it was a trial. Once stopped, you'll be on your own.

There are some very good cheap deals out there and calls and texts are often included unlimited, but data paid for.

[IK-BRUNEL]

A little story, regarding TalkTalk's mobile tel. service.

Many years ago, when T.T. introduced the service, I volunteered to be a tester.

I was given a new 'phone.....A Samsung S3 which I still have, and in full operating condition, although a bit slow it did excellent photos.

Also of course a free SIM... with a modest amount of calls and data. 

The SIM is/was free for life. it met my modest use.

The big Q.... Should I now argue with TT that they should keep to their side of the contract, and provide me with a similar SIM, even if it has to be outsourced?

That is the Q....

Or do I have to wave a fond farewell, to my modest SIM and now venture into the world of monthly payments?

All answers and advice will be carefully noted.

Thanks... 

[Gliwmaeden2]

There are problems with services at the moment, @Martin127 according to Service Status Dashboard:

 

If the problem continues, please post afresh, but return to the message board and click on start a topic so that this doesn't get muddled up with the original post.

For support, staff only reply to the original poster, and they don't have access to Mobile Accounts. 

Try phoning 03451 720088 and ask for the mobile support team. There's also 03451 720044 which may get you to the right team more quickly [9am - 6pm today,  Saturday. Not open on Sunday].

[Martin127]

Asking on behalf of my elderly mother-in-law.  She's received notification that her mobile service will be ending on 31 Oct 25.  We need a Porting Authorisation Code (PAC) to retain her number with another provider.  I texted PAC to 65075 (twice) and despite the promise of a code within a minute, 5 days later she hasn't received one.  We've also tried to obtain the code via her online account, but for several days we've been getting the message that 'the information isn't available right now, please try again later'.

Please advise on how best to obtain a PAC.  

[IK-BRUNEL]

https://mobile.asda.com/

[IK-BRUNEL]

MARTIN LEWIS IS YOUR MAN.

https://www.moneysavingexpert.com/cheap-mobile-finder/sim-only-all/

"POST SCRIPTUM"  My message states, "On 15/11/2025, we’re closing TalkTalk mobile"

[kanya-TT]

Hey there, @west-hoe, please start your own thread, if you need further assistance.

Kanya

[west-hoe]

Like yourself I received the message about closing the mobile service in october. I certainly did not receive any e-mail to that effect.

Also as you state there is no mention of talktalk within the talk mobile site and their chat bot is rubbish to put it mildly.  It is all rather confusing , as on google Ai it states the service is definitely not shutting down and Martin lewis only mentions the free e-mail service for old broadband customers is ending in october / september.

Looks like we will just have to change over to talkmobile or similar.

MJ

[kanya-TT]

That's correct @ferguson. Kanya

[ferguson]

Talk mobile is a separate company entirely, not in any way associated with TalkTalk. Smarty and iD Mobile both generally have great deals in my opinion. 

[kanya-TT]

Hey there, @Phawk. We are truly sorry to hear about your concerns regarding the closure of our mobile service. We understand how frustrating this situation can be, and we want to ensure you have the opportunity to express your concerns. You can do so through this link: [Raising a complaint].

Alternatively, you can reach out to our mobile team for assistance using the contact details below:

Voice: 0345 172 0044
Hours: Monday - Friday: 9 am - 7 pm; Saturday: 9 am - 6 pm; Sunday: closed

Chat: [How to contact TalkTalk Broadband]
Hours: Monday - Friday: 9 am - 7 pm; Saturday: 9 am - 6 pm

We value your feedback and want to help you navigate your options during this transition. If you have any further questions or need assistance with switching providers, please don’t hesitate to ask. Your satisfaction is important to us!

Kanya