using my phone abroad

[AndyP52]

I'm trying to use my phone in St Lucia, I bought a 'boost' but when i try to call I get cut off before the other phone even rings. Any ideas please?

[ferguson]

Alternatively: +44 203 441 5550. Do let us know how you get on. 

[ferguson]

@AndyP52 

See if you can call from another phone on this number: +44 800 458 5331

[ferguson]

Aye, hopefully our poster can get in touch accordingly.

[fr8ys]

@ferguson appears so, but this is the i fo later on of yiu have already left.

What if I've already left the UK?

If you've already left the UK and haven't activated roaming, we'll do everything we can to activate it for you. It isn't always possible, because your mobile phone will be connected to an international network. Please call us from an alternative landline. 

We recommend you turn your mobile phone off and back on again approximately four hours after contacting us.

[ferguson]

Oh, I thought that's what the rest of the article covers?

Perhaps @Lorrainef could reach out to her mobile colleagues and clarify, please?

[Divsec]

Sadly no information on that!

[ferguson]

OK, so you can roam while abroad, subject to setting it up in advance?

[Divsec]

Exactly that!

[ferguson]

Interesting. The point could be clearer i.e. does it mean you cannot make international calls from the UK?

[Divsec]

Hi @AndyP52 following on from the good advice of @fr8ys 

https://community.talktalk.co.uk/t5/Articles/Using-TalkTalk-Mobile-abroad/ta-p/2204471

Gives further information and advice the gist of which is that you need to setup overseas usage before you travel.

Another interesting factlet is that, according the page, overseas calling is not possible from Talktalk mobile phones after 28/8/25.

[fr8ys]

Sorry, there is no support for mobiles on the forum.

Please see the pinned post at the top of the forum for details on how to access mobile support

https://community.talktalk.co.uk/t5/Mobile/Do-you-need-help-with-your-TalkTalk-Mobile-service/m-p/30...
Thank you.