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Access blocked to adult (18+) websites

sauce1
First Timer
Private Message TalkTalk
Message 5 of 5

As of this morning any time I try to access websites considered 18+, i.e. gambling or other adult content, access is blocked and the following message is given: "This site can't provide a secure connection".

 

I also encountered this issue a few days ago for several hours but it seemed to resolve itself without me doing anything. The current iteration of this issue has now been ongoing for over 12 hours, any help would be appreciated, thanks.

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4 REPLIES 4

David~18
First Timer
Private Message TalkTalk
Message 1 of 5

Hello Sauce1 & Talktalk,

 

Had the exact same problem for about 3 weeks now!!!! exactly the same error message so I tried connecting to the net with my virus software disabled, tried using another browser even reloaded windows and my web browser from a previous working image but nothing will fix it certainly not tapping keys for hours with a chat agent called Via

 

Not being to find an email address for technical or Talktalk Customer Services on their web page so that I could send them a screen print of the error message I sent an email to the Ms Susie Buckeridge  the current C.E.O. and received a text saying that someone is supposed to be calling about this issue but still waiting a week later!!!  Why will these people not use email ? perhaps it's so that nothing is ever in writing so that no one can be held to account.

 

The Virgin Media company are currently laying pipes in the village for a fibre cable to property service so Talktalk need to get their act together and soon !!!!

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Ady-TalkTalk
Support Team
Staff
Private Message
Message 2 of 5

 Incidents have closed the incident as we don't have all the customers account and phone numbers.  Please add your account number and telephone number to your profile in the  private notes section.  

 

Ady

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Ady-TalkTalk
Support Team
Staff
Private Message
Message 3 of 5

Hi sauce1, just before I raise this as part of an incident please confirm that you turned the router off for over 30 minutes and you're definitely using TalkTalk DNS settings or easier you haven't modified the settings in the router. Its probably us, but I have to do the checks. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Divsec
Community Star
Private Message TalkTalk
Message 4 of 5

Hi @sauce1 this seems to be a trending issue, your post has been escalated and the team are on the case.

You might be able to employ a workaround by using third party dns

 

https://community.talktalk.co.uk/t5/Articles/Using-3rd-Party-DNS/ta-p/2205279

 

Shows you how

I don't work here and all my opinions are my own.