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Broadband help

For queries about your TalkTalk broadband service.

MyTvOnline +

Jprego
Newbie
Private Message TalkTalk
Message 15 of 15

Hi...

I got a Formuler 11 and I use MyTvonline + to see some uk channels and where I got YouTube Disney, Netflix etc...

Since my last update I just got the message Please check your internet connection (1) network error...

Is my IP address banned/blocked

or locked...

Can't have access to does anymore 

Thank you

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14 REPLIES 14

Karl-TalkTalk
Support Team
Staff
Private Message
Message 1 of 15

Hi

 

Do you have the mytvonline+ app installed on an android device, and does this work when connected over Wi-Fi ?

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Message 2 of 15

No I don't have VPN at all...

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Message 3 of 15

Ah, maybe it is geo blocking. Are you accessing Disney+, Netflix etc. via a VPN?

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Message 4 of 15

I've already did it...nothing shows up...trying cable on Lan 3 to tv and it's working...

I believe they think I got iptv and they blocked the lines...

I got Freeview and satellite for Portugal TV in another box, but not on Internet...a friend of mine told me it's possible that...

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ferguson
Community Star
Private Message TalkTalk
Message 5 of 15

Right, so you have two devices connected by ethernet to the router, but only one LAN port is showing as up? Maybe worth checking all the connections, swapping the cable around, trying different ports on the router etc. 

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Message 6 of 15

Got the box Formuler 11 and the

Tv...

 

 

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Message 7 of 15

Have you actually got devices connected to each of the LAN ports? Which make/model of router do you have? It could be that which has failed. 

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Message 8 of 15

Ethernet...

I've been doing everything Talk Talk asking to do it...Reset, change this, change that etc...

In reality looks like they blocked or locked me...must call them tomorrow to see what's going on...because I have been using this boxes 6 years now and never had issues... I just don't understand why the Interface Status says i got 3 LAN's Down...thanks

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Message 9 of 15

OK, are you connecting the box via ethernet, or wireless? Have you tried switching the router off for a full 30 minutes before restarting to reset the session?

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Message 10 of 15

Well I open my router settings and the Interface Status says i got ...

ADSL WAN - Up

LAN 1 - Down 

LAN 2 - Down 

LAN 3 - Down 

LAN 4 - Up

WLAN - Active

 

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Message 11 of 15

Thanks

No, still saying Please check your internet connection (1) a network error has occurred...

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ferguson
Community Star
Private Message TalkTalk
Message 12 of 15

And is it all working now?

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Message 13 of 15

Thanks

I got the box connected to the router...

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ferguson
Community Star
Private Message TalkTalk
Message 14 of 15

Are you sure it's not just failing to connect to the router? Have you checked the network settings? 

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