Hello, Gondola.
Thank you for getting back to me so promptly on Monday. I've been wanting to get back to you since then, but I've been so busy trying to figure out what's causing this problem, and ended up coming across so many obstacles and mistakes made by TT that it nearly drove me up the wall. There are so many faults and errors in the setting up of my new account, which I will list here in a minute.
Meanwhile, to answer your questions first.....
Yes, I tried a different Internet browser. I can't access Edge either, so I installed Brave which gave me the ability to access my Google account (including my Gmail) and, of course, my TT account and this forum.
I don't have a clue what an eero router is, but I have a Wi-Fi Hub 65 (Model F5364), and Homesafe and KidsSafe are both switched off. After again checking my router settings two days ago, I've discovered that Band 1 (2.4 GHz) is still enabled, but Band 2 (5 GHz) has now been disabled, even though I didn't make any changes to it since going live on 10/11/23 (when it was enabled). I tried to switch it off and on again, but nothing happened and my computer froze. However, that is not the problem, as it happened a few days after I went live. I suspect my router is faulty because, when I unpacked it, I noticed the sound of something rattling inside it (like something had come loose or was broken).
For your information, I use a dual core PC with W8.1 and W7. I always use W8.1 without any problems, so that's not the issue either. However, two days ago, I went into W7 and discovered that I can access Google (and Chrome) without any problems whatsoever! What?!!? That doesn't make any sense to me at all, and I nearly fell off my chair when it opened.
During my explorations within TT since I went live, I found a notice saying that TT was having problems with users accessing Google, so it's clearly known by TT that this is an issue. Also, I've tried numerous times to use the Chat Line, but that doesn't work either. This morning, I tried to use the TT Broadband Speed test, but all I got from that was.....
We’ve run into a problem
Sorry, we’re working hard to resolve this issue.
Please try again later.
Needless to say, I'm at my wits end after a whole week of trying so hard to get just the basics working, and TT has let me down badly. Not only that, but my account usage has been set up wrongly, and TT is charging me for both Unlimited UK Calls and Evening & Weekend Calls. I've just received my first bill this morning, which is overcharged because of this. What are TT playing at? My original contract setup was for Unlimited UK Calls, so I certainly don't need or want to be charged for Evening & Weekend Calls as well.
Could you please pass all this information on to the relevant departments for me, as I'm exhausted and at my wits end with trying to sort out this whole mess? It would be a great help if someone of authority at TT would phone me as soon as possible in order to help me get my account set up correctly and in full working order.
Many thanks for reading this, and I'm sorry it's so lengthy, but I desperately need some help and response from TT.
