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F Secure nagging for login details

fr8ys
Community Star
Private Message TalkTalk

on ‎09-10-2023 10:59 AM

Message 4 of 4

2nd time I've had this issue in the last few weeks.

 

F Secure keeps nagging me to login to enable all features but the app won't accept my password as says it's incorrect.

 

It cleared after a few days last time and I successfully signed in using the same password.

 

Now happened again. Is it a server authentication issue?

 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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3 REPLIES 3

Ady-TalkTalk
Support Team
Staff
Private Message
In response to fr8ys

on ‎13-10-2023 06:37 AM

Message 1 of 4

Technology can be so fussy. 

 

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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fr8ys
Community Star
Private Message TalkTalk
In response to Ady-TalkTalk

on ‎10-10-2023 08:18 AM

Message 2 of 4

Thanks @Ady-TalkTalk ,

 

I've started the pc and laptop thus morning and both are showing I'm logged in now.

 

Yesterday both pc and laptop were signed out and wouldn't accept password.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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Ady-TalkTalk
Support Team
Staff
Private Message

on ‎10-10-2023 06:31 AM

Message 3 of 4

Hi fr8ys, I've not heard anything from Fsecure or our network team.  Might be worth the full removal and reinstall in case there's a bug causing the problem.

 

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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