I have used kids safe successfully over the last few years checking the various boxes of subjects which I wish to be inaccessible to my children ( such as things as, pornography, weapons, drugs, self harm). I have been able to turn it on and off successfully and when required it has blocked access efficiently.
However recently I've noticed that it is not blocking access to these sites anymore even though all the relevant boxes are ticked and I've had an email notification that kids safe is turned on and it is also ticked up on my dashboard. I have been in touch with TalkTalk customer services who have twice attempted to remedy the situation and each time have instructed me to turn off my router and turn off my devices and then start them again. They also said they would "fix things their end". One of the times it did appear to block access again, but only for a short period.
Just wonder if someone out there can help, as if this persists unfortunately I will have to change Internet providers? Thanks
