Try following this page for guidelines, @Maisiedocuk :
https://help-centre.talktalk.co.uk/Broadband/Security/Common_fixes_for_HomeSafe
If you still can't get it to work, staff can switch things on /off for you. They won't be back on here before Monday, so ask through Live Chat during the day on Sunday if more urgent.
Gliwmaeden2, a fellow customer.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
