How do i turn off kids safe

[Maisiedocuk]

Any time i try to turn this feature off i cant find out how to turn it off

[Philile-TT]

Hi there @Maisiedocuk were you able to turn it off ? Thank you @Gliwmaeden2 

[Gliwmaeden2]

Try following this page for guidelines, @Maisiedocuk :

https://help-centre.talktalk.co.uk/Broadband/Security/Common_fixes_for_HomeSafe

If you still can't get it to work, staff can switch things on /off for you. They won't be back on here before Monday, so ask through Live Chat during the day on Sunday if more urgent.