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Online security

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SUPERSAFE

ScoobyDo+2
First Timer
Private Message TalkTalk
Message 3 of 3

STILL cannot get my husbands phone details to show on the Supersafe page, to say its covered although it is scanning on his phone. ??why does it not show as registered please.

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2 REPLIES 2

Ady-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi ScoobyDo+2, did you try removing and reinstalling?

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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fr8ys
Community Star
Private Message TalkTalk
Message 2 of 3

Try signing out on the phone and sign in again.

 

Or uninstall and reinstall. 

 

Does that work?

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).