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Online security

Get answers and information about our security products.

Super safe updates

Soulsearch
First Timer
Private Message TalkTalk

on ‎29-05-2024 01:31 PM

Message 4 of 4

The message My Antivirus database is out of date keeps appearing.  The updates have been received but are either pending or not installed.

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3 REPLIES 3

Ady-TalkTalk
Support Team
Staff
Private Message
In response to Soulsearch

on ‎31-05-2024 07:11 AM

Message 1 of 4

That's great, thanks for letting us know. 

 

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Soulsearch
First Timer
Private Message TalkTalk

on ‎30-05-2024 11:09 AM

Message 2 of 4

Thank you.  I used the normal uninstall, and then reinstalled, and all seems well.

Ady-TalkTalk
Support Team
Staff
Private Message

on ‎30-05-2024 08:22 AM

Message 3 of 4

Hi Soulsearch, have you tried removing and readding the software? You can use the Fsecure Removal Tool to uninstall and it'll mean you get a clean installation in case there's a corruption. 

 

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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