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access talktalk router

Anonymous
Not applicable
Staff
Private Message

on ‎14-04-2024 10:23 AM

Message 8 of 8

hi iam trying to get access to my router but cant get in saying it might be firewall  virus protection but cant seem to see where to go could get access years ago without any bother

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7 REPLIES 7

KeithFrench
Community Star
Private Message TalkTalk

on ‎14-04-2024 10:04 PM

Message 1 of 8

Sorry, but it is your PC that is causing the problem & without it in front of me, there is not much I can do to identify the problem. However, let's start with some basics, is this running Windows, which firewall is it using & which browser are you using? Have you tried a different browser?

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support

Anonymous
Not applicable
Staff
Private Message
In response to KeithFrench

on ‎14-04-2024 09:16 PM

Message 2 of 8

i dont now what this means maybe thats the point thanks for your answer 

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KeithFrench
Community Star
Private Message TalkTalk

on ‎14-04-2024 04:01 PM

Message 3 of 8

Then I think the issue is with security restrictions in your browser, or PC firewall.

 

The router's UI pages are accessed via an HTTP site, not the normal encrypted HTTPS site and some security settings may well block access to any URL that begins http://

 

Although this sounds like the router is insecure, it is not. The UI can only be accessed from devices that are locally connected to it, it cannot be accessed from the internet, as TalkTalk strictly block this.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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Anonymous
Not applicable
Staff
Private Message
In response to KeithFrench

on ‎14-04-2024 03:42 PM

Message 4 of 8

yes 

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KeithFrench
Community Star
Private Message TalkTalk

on ‎14-04-2024 02:44 PM

Message 5 of 8

Is this the response to entering:-

 

http://192.168.1.1

 

 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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Anonymous
Not applicable
Staff
Private Message
In response to KeithFrench

‎14-04-2024 01:42 PM - edited ‎14-04-2024 01:43 PM

Message 6 of 8

Your Internet access is blocked

Firewall or antivirus software may have blocked the connection.

Try:

  • Checking the connection
  •  
  • Running Windows Network Diagnostics
ERR_NETWORK_ACCESS_DENIED
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KeithFrench
Community Star
Private Message TalkTalk

on ‎14-04-2024 01:16 PM

Message 7 of 8

Please can you give me a screenshot of this, so as I can advise you how to access it?

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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