supersafe

[biggie65]

swapped over from broadband to full fibre 3 weeks ago which is excellent tendays ago i asked to add supersafe to my account for half price they sent email saying i agreed to there was no mention on my account  they never sent anything  link from fsecure to download so nothing from them for ten days or so so contact again friday agreed again to get supersafe this time half price for 18months as of today still no downwload link from fsecure  and still no mention on my account there was a brief time i could not do anything in my account as it was saying there were doing something to supersafe tried installing a direct link from tt says theres a problem worst custom services ever

[Ady-TalkTalk]

Thanks for letting me know its sorted. 

Ady

[biggie65]

hi it has finally went through  so thanks for your help it should have been a simple thing but thanks again

[Ady-TalkTalk]

Unfortunately, the order for discount rejected. I've applied it again. If it rejects again I'll have to escalate it.

Ady

[biggie65]

Hi there is still nothing happening SuperSafe is not added to my account no email saying it is added fsecure is supposed to send link if link is not sent you click on link that’s on same page I have installed SuperSafe app only for it to say my account is suspended this should be simple 

[Ady-TalkTalk]

Hi biggie65, I've added the half price boost you were promised. Please let us know if you need anything else.

Ady

[Gliwmaeden2]

Staff will reply after the Bank Holiday, @biggie65.

Ensure your community forum profile details are complete (go via your avatar/name, settings etc and save information in Personal Information).

Meanwhile support is available via phone  / Chat. See published hours:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529