4k TV BOX

[tjabb]

My new 4k TV Box will not open the My5 app, I've carried out soft and hard reset, still no luck, any sugestions/ 

[Gliwmaeden2]

The OP last signed in 123 days ago, @Curlyhairdo1.

It's a waste of time posting on old threads.

[Curlyhairdo1]

I appreciate it’s an old thread, I was asking if they had had their issue sorted or not. I’ve just spent 2.5 hours on chat to them and got absolutely no where other than lost all my app logins and now in a worse situation that this morning!! LIVID

[Gliwmaeden2]

Please return to the message board and click on start a topic, @Curlyhairdo1.

This is an old thread, and for staff support you need to open your own thread. 

Also make sure that you have completed your Personal Information in your community forum profile. SAVE CHANGES. 

Staff will reply to your new thread after the weekend. 

[Curlyhairdo1]

Hi, has this been sorted for you? We’ve got the same problem and not getting anywhere 

[Karl-TalkTalk]

Hi

this issue is under investigation by channel 5, you can also see their help content at Blank Screen When Opening My5 App On LG & Freeview Play Televisions – Help centre (channel5.com)

Karl

[tjabb]

Thanks for your suggestion but still not working

[Karl-TalkTalk]

Hi

Try the advice from fr8ys, but if this fails, there is a known issue with the app that My5 are looking into. you can also see app help info via Help centre (channel5.com)

Thanks  

Karl. 

[fr8ys]

Try resetting the box by pushing the on off button on the left hand side 5 times in succession.