Catch up

[NEWbrain1]

I encountered a problem some time ago, but I don't recall the solution.

I have catch-up for today's programmes via my YouView box, but I can't use catch-up for previous days.

Thanks.

[fr8ys]

Oh thats good.

Thanks for letting us know.

[NEWbrain1]

Thanks. I've discovered what the problem is, and it's not the box. I decided to switch off the router and then back on again after a soft reset failed to work. I noticed that the Ethernet and TV LEDs did not light up. I had recently moved the plugs around related to the router, and it became apparent that one of the sockets doesn't work properly. I found a better socket, and the guide immediately filled with the catch-up information. The boxes are good for a little longer!

[fr8ys]

Unfortunately these boxes are approaching end of life and exhibit strange behaviour, albeit normally with recordings.

The following may help recover the functionality you seek, but equally the box may not recover from trying the maintenance reset.

Have you tried a soft reset? To do this hold the power button on the front for around 10 seconds and the box should restart.

If this doesn’t work then have you tried a YouView Maintenance Reset (https://community.talktalk.co.uk/t5/Articles/How-to-find-maintenance-mode/ta-p/1429347)?

Try the Factory Reset keep recording option.

You will then need to reset your personal settings (such as parental controls / Set antenna Out to On in Settings: Picture and Sound / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).

If all else fails then try a full factory reset from the settings menu you've just used above. You will lose your recordings by doing so though.


TalkTalk now only supply non-recordable boxes, So it's best to try all alternatives if recording is important to you.

You will need to phone and probably recontract to obtain a new box.

Hope it works and please let us know how you get on.

[NEWbrain1]

Thanks. The box in question is DN 372T. All channels are affected. 

[fr8ys]

I'm assuming it's a 370T YouView box.

What channel is the programme you wish to watch on?

If it's on ITV then the catchup feature will not show as the app no longer works on older boxes.

Not all programmes, even those on say the BBC, are available on iPlayer due to licencing / legal issues.

Have you tried opening the relevant catchup app and doing a search from within the app?

If you could provide details of the box, some programmes you wish to watch and the channel we can then, hopefully, help further if the above does not give the answer you are looking for.