Which box do you have so we can advise further?
Do you have a C4 account and can you / have you signed in?
How far to you get in launching the App?
Please let us know what you have tried to rectify the situation.
Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
