Channel numbers have changed. BBC being priority

[Shrilly73]

Good evening

Hope you’re all keeping warm. 
1 = BBC1

2 = BBC2

3 = ITV

and so on.

Since New Year’s Day, when I switch on the TV and TalkTalk box and press guide, the first channels are all BBC, non BBC channels start with the number 8 and about 150 channels are missing. This is intermittent. It’s happening today when it was working perfectly well yesterday. I switch it off at the wall when not in use. Reprogramming doesn’t change the above. 

Grateful for your valued support and advice.

[Shrilly73]

Same Rhona - although it hasn't done it in about a week.

Fingers crossed.

Hope yours resolves itself soon

[fr8ys]

@Rhona4 it wasn't an update but a configuration change that seems to have corrected this.

If you still have an issue, please start your own thread as each case is considered unique and it is easier for support to be given to one person per thread and also less confusing.
To start your thread click the Browse button, then Help With Your Service and select the appropriate category. You will then see a Blue Button "Start A Topic"
Please also note that you should only post back on that thread and not start another on the same topic as multiple posts cause delay to you and others seeking help.
Thank you

[Rhona4]

I have also been having the same trouble with the channel order. I have scanned the channels and reset to factory settings (which wipes all the log in settings)  which worked for awhile but it is now back to the BBC channels taking over the menu. I also get the iPlayer taking over when i select some BBC channels! It said that there going to be an update? well i don't see any progress. This is also a Netgem box.

[Shrilly73]

Amazing, thank you. I will leave everything on standby overnight and see how I get on.

I’ve just read a post regarding BBC iplayer starting up when just pressing button 1. It’s comforting to know I’m not an isolated issue but sorry for all of the frustrated customers out there.

Thanks again for your support. I wish I could be as useful to those that help.

Have a good evening ☺️

[fr8ys]

Is this a Netgem box as there have been similar reported issues.

It's best not to turn it off at the wall when not in use as updates to the firmware are completed overnight when usage is low.

There was supposed to be a maintenance update late last week but I'm not sure if it was finalised.

If you go into settings try and find software update and see if you can apply it manually.

If not leave the box in standby overnight and check again.

You could also try resetting the box to factory settings but this would mean you would also need to sign into catch-up players again.

If it is the Netgem box you can initiate the reset by pressing the button on the left hand side if the box 5 times. This will also ensure it's running the latest software.

Please let us know how you get on and if it's not the Netgem box, which box it is.

Thank you.