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TV Support

For help with your TalkTalk TV box, channels and apps.

Channels frozen

Bollocks1949
First Timer
Private Message TalkTalk
Message 3 of 3

I have a new hub of a few weeks. Today all of the channels have frozen. You can watch a programme but you have to wait for it to finish and then watch it on catch up. I've done the 'turn it off and on again' but still no improvement. Anybody help.

 

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2 REPLIES 2

Message 1 of 3

Morning,

 

How are you getting on?

 

Thanks

 

Michelle

 

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fr8ys
Community Star
Private Message TalkTalk
Message 2 of 3

I'd suggest doing a factory reset which will clear any bugs in the software.

 

If it still occurs after this please let us know.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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