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TV Support

For help with your TalkTalk TV box, channels and apps.

Itv hub

Bowie
First Timer
Private Message TalkTalk

on ‎06-03-2024 10:58 PM

Message 3 of 3

Why on the hub box when I put on itv x from the guide to watch n earlier show can I see no picture but have the sound only

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2 REPLIES 2

fr8ys
Community Star
Private Message TalkTalk

on ‎07-03-2024 07:20 AM

Message 1 of 3

Sorry, just noticed you mention hub box, so maintenance reset instructions can be found here.

 

Just a thought though, double check your HDMI cable is secure at both ends and that you are using the one supplied with the box.

 

https://community.talktalk.co.uk/t5/Articles/TV-Box-Maintenance-Reset/ta-p/1429347#:~:text=Press%20t....

 

Let us know if this clears it.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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fr8ys
Community Star
Private Message TalkTalk

on ‎07-03-2024 07:05 AM

Message 2 of 3

Which box do you have so we can offer advice please?

 

If it's the 4k or TV hub this can usually rectified by resetting the box. You can search for instructions by googling TalkTalk / your box type / reset.

 

Let us know so we can advise further.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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